City of Tallahassee Municipal Upgrades SPL Customer Care and Billing Solution
The public utility system operated by the City of Tallahassee, Florida, has gone live with an upgraded version of SPL’s Customer Care & Billing (CC&B) solution, built on the PeopleTools® platform. SPL is a leading provider of strategic utility management software solutions for the global utility market.
“The City of Tallahassee Utility Business and Customer Services is very pleased with the smooth upgrade provided by SPL’s Customer Care & Billing solution,†said Chief Information Systems Officer Don DeLoach. “The SPL team worked with efficiency and professionalism throughout the process.â€
“Among the reasons we initially chose SPL’s solution were its ease of use and scalability. Our positive experience with this upgrade more than justifies our decision to continue our partnership with SPL as we work to improve our customer service. Developing and maintaining business relationships is one of the things SPL does best.â€
Quentin Grady, Executive Vice President & General Manager – SPL Americas, said, “The reliability and stability of not only our solution, but the dedication and professionalism of the SPL Services team helped ensure a successful upgrade that will enable the City of Tallahassee to meet the changing needs of its customers.
“The City of Tallahassee has been providing vital utility services to its residents for over a century. SPL is proud to continue its relationship with this progressive municipal system,†Grady said.
About City of Tallahassee Utilities
The municipal utility owned and operated by the City of Tallahassee, Florida, known to the city’s residents as Your Own Utilities, began generating electricity for public use in 1902. By 1955, a sewer system, water utilities, waste disposal, natural gas services and business support services had been added to the city’s utility offerings. Today, the utility’s more than 850 employees work 365 days a year to ensure reliable service to its nearly 100,000 customers. The utility received the Century Award from the American Public Power Association in September 2002 in recognition of 100 years of continuous service.
About SPL
SPL (www.splwg.com) delivers the proven software applications that help utilities around the world achieve competitive advantage and excellence in business performance, while ensuring a lower total cost of technology ownership. SPL solutions in customer care and billing, enterprise asset and work management, mobile workforce management, and outage and distribution management are specifically designed for energy, water, and service companies. Working with systems-integration and technology partners around the world, SPL has an unparalleled record of implementation success. SPL focuses on clients’ return on investment and fosters long-term relationships based on confidence and trust. Visit SPL at www.splwg.com or call +1-866-468-6775 (San Francisco), +33-1-4445-6600 (Paris), or +61-2-8258-8200 (Sydney). Within the US and Canada, call +1-800-275-4775.
