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City of Garland, Texas, Enhances Customer Service with Comprehensive Ventyx Solution

5:42 pm   -   October 30th, 2007

Ventyxâ„¢, the world’s largest private software provider to the utility industry, has announced that the third largest municipal utility in Texas, the multi-service utility of The City of Garland, has successfully implemented the company’s latest and most advanced customer information system (CIS)/billing solution, Customer Suite. (more…)

City of Charlotte Improves Customer Service Efficiency and Business Processes with New Customer Suite Solution from Ventyx

5:24 pm   -   October 24th, 2007

Ventyxâ„¢, the world’s largest private software provider to the utility industry, has announced that the City of Charlotte has gone live with a new release of the Customer Suite customer information system (CIS)/billing solution. The City’s successful implementation of Customer Suite presents further evidence of Ventyx’s continued leadership in the market, with more than 100 utilities now utilizing the company’s CIS solution. (more…)

Bermuda Electric Light Company selects Cayenta Utilities

5:25 pm   -   October 16th, 2007

Cayenta Canada Corporation (Cayenta), a wholly-owned subsidiary of Harris Computer Systems announced that Bermuda Electric Light Company (BELCO) has selected Cayenta Utilities as its customer information and billing solution for its 36,000 electric customers. (more…)

Software Magazine Ranks Exstream Software as One of the World’s Fastest Growing Software Companies

5:23 pm   -   October 11th, 2007

Exstream Software, LLC has announced that its ranking rose to #206 in 2007 from #238 in 2006 among Software Magazine’s 25th annual Software 500 listing. The Software 500 is a revenue-based ranking of the world’s largest software and service providers. Exstream’s impressive 37 percent growth in software and services revenue from 2005 to 2006 makes it one of the fastest growing software companies in the world for the third consecutive year. Exstream ranked 18th out of 110 companies with revenues between 30 and 100 million. (more…)

Systems & Software 2007 Innovation Awards Announced

5:22 pm   -   October 9th, 2007

Systems & Software, Inc., a leading Customer Information System (CIS) Solution provider for utilities, announced the winners of their 2007 Innovation awards at a ceremony held in Burlington, VT on October 2nd as part of the Systems & Software 2007 Annual Conference. The awards recognize excellence among water, gas and electric utilities for innovations in Customer Service, Business Process and Technology. (more…)

Richard Troksa Appointed CEO of Exstream Software

5:21 pm   -   October 2nd, 2007

Exstream Software, LLC, the industry leader for enterprise document automation solutions, has announced that Davis Marksbury is transitioning his role as president and CEO to former IBM executive Richard Troksa, who has held various executive management positions at Exstream for the past four years. The transition was effective October 1, 2007. Marksbury will remain on the Board of Directors as chairman and maintain an active role in Exstream’s strategic planning and key initiatives. (more…)

Itron Ranked Number 31st in Deloitte’s Technology Fast 50 Program for Washington State

5:20 pm   -   October 2nd, 2007

Itron Inc. (NASDAQ: ITRI) has been named to Deloitte’s prestigious Technology Fast 50 Program for Washington State, a ranking of the 50 fastest growing technology, media, telecommunications, and life sciences companies in the region by Deloitte & Touche USA LLP, one of the nation’s leading professional services organizations. (more…)

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Hallmarks of Customer Service A Practical Guide for Radiologists
An established radiology practice in a growing community has enjoyed positive relations with the two hospitals it serves and the community physicians. The radiologists pride themselves on their long history in the community and their ability to handle
Sonda and Convergys Form Alliance to Provide Customer Experience-Enhancing Re...
CINCINNATI & MEXICO CITY-- (BUSINESS WIRE) -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has formed a new, non-exclusive alliance with Sonda, the leading IT services provider in Latin America,
Herbert Heitmann, Chief Communications Officer, to Leave SAP
Extract not available.
Herbert Heitmann, Chief Communications Officer, to Leave SAP
Extract not available.
Customer Service as the Key Strategic Differentiator
Forget about advertising, forget about new media, forget about social media. The real action is going to be in customer service. Customer service? You mean those exotic sounding people in our outsourced call center in India? Or the FAQ's buried somewhere
Herbert Heitmann, Chief Communications Officer, to Leave SAP
After 12 years leading Global Communications at SAP AG (NYSE: SAP), Herbert Heitmann is embarking on a new career leading communications and marketing at another worldwide corporation. Until a new head of Global Communications at SAP is announced, Jen
JUNIOR BUSINESS ANALYST - SIEBEL- CRM - SLOUGH - BERKSHIRE - £35K
I have a fantastic opportunity working for a FMCG company in Slough. Are you looking to further your career on the analytical side? Do you want to join a company that can offer progression? Then look no further and read on. I am looking for a talented
West Central Cooperative Prepares for Growth With SAP
As the recession eases, 2010 offers opportunities for growth in the agricultural industry. To capitalize on this prospect, many companies are looking to identify ways to make their business processes more flexible and adaptable to change. SAP AG
Herbert Heitmann, Chief Communications Officer, to Leave SAP
Extract not available.
Herbert Heitmann, Chief Communications Officer, to Leave SAP
After 12 years leading Global Communications at SAP AG (NYSE: SAP), Herbert Heitmann is embarking on a new career leading communications and marketing at another worldwide corporation. Until a new head of Global Communications at SAP is announced, Jen
MediBank Zug Deploys SunGards Ambit Apsys Private Banking and Ambit CRM Solut...
MediBank Zug, a member of the Swiss Private Bankers Association providing and portfolio management to private clients, has implemented SunGards Ambit Apsys Private Banking solution and SunGards Ambit CRM to consolidate its core banking and CRM solutions.
Malvern Instruments and Particle Measuring Systems conclude customer support ...
: Malvern, UK: As sister companies within Spectris plc, Malvern Instruments and Particle Measuring Systems have completed the transfer of sales and support for Particle Measuring Systems products in Sweden, Denmark, Norway and Finland. For many years
Social networking not enough for good customer service
Companies are banking on Twitter and Facebook to be the saviors of their customer service and marketing. Self-appointed social media experts spend days praising each other's success stories and validating their jobs by spewing lofty answers as to why
Herbert Heitmann, Chief Communications Officer, to Leave SAP
Extract not available.

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