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City of Garland, Texas, Enhances Customer Service with Comprehensive Ventyx Solution

5:42 pm   -   October 30th, 2007

Ventyx™, the world’s largest private software provider to the utility industry, has announced that the third largest municipal utility in Texas, the multi-service utility of The City of Garland, has successfully implemented the company’s latest and most advanced customer information system (CIS)/billing solution, Customer Suite. (more…)

City of Charlotte Improves Customer Service Efficiency and Business Processes with New Customer Suite Solution from Ventyx

5:24 pm   -   October 24th, 2007

Ventyx™, the world’s largest private software provider to the utility industry, has announced that the City of Charlotte has gone live with a new release of the Customer Suite customer information system (CIS)/billing solution. The City’s successful implementation of Customer Suite presents further evidence of Ventyx’s continued leadership in the market, with more than 100 utilities now utilizing the company’s CIS solution. (more…)

Bermuda Electric Light Company selects Cayenta Utilities

5:25 pm   -   October 16th, 2007

Cayenta Canada Corporation (Cayenta), a wholly-owned subsidiary of Harris Computer Systems announced that Bermuda Electric Light Company (BELCO) has selected Cayenta Utilities as its customer information and billing solution for its 36,000 electric customers. (more…)

Software Magazine Ranks Exstream Software as One of the World’s Fastest Growing Software Companies

5:23 pm   -   October 11th, 2007

Exstream Software, LLC has announced that its ranking rose to #206 in 2007 from #238 in 2006 among Software Magazine’s 25th annual Software 500 listing. The Software 500 is a revenue-based ranking of the world’s largest software and service providers. Exstream’s impressive 37 percent growth in software and services revenue from 2005 to 2006 makes it one of the fastest growing software companies in the world for the third consecutive year. Exstream ranked 18th out of 110 companies with revenues between 30 and 100 million. (more…)

Systems & Software 2007 Innovation Awards Announced

5:22 pm   -   October 9th, 2007

Systems & Software, Inc., a leading Customer Information System (CIS) Solution provider for utilities, announced the winners of their 2007 Innovation awards at a ceremony held in Burlington, VT on October 2nd as part of the Systems & Software 2007 Annual Conference. The awards recognize excellence among water, gas and electric utilities for innovations in Customer Service, Business Process and Technology. (more…)

Richard Troksa Appointed CEO of Exstream Software

5:21 pm   -   October 2nd, 2007

Exstream Software, LLC, the industry leader for enterprise document automation solutions, has announced that Davis Marksbury is transitioning his role as president and CEO to former IBM executive Richard Troksa, who has held various executive management positions at Exstream for the past four years. The transition was effective October 1, 2007. Marksbury will remain on the Board of Directors as chairman and maintain an active role in Exstream’s strategic planning and key initiatives. (more…)

Itron Ranked Number 31st in Deloitte’s Technology Fast 50 Program for Washington State

5:20 pm   -   October 2nd, 2007

Itron Inc. (NASDAQ: ITRI) has been named to Deloitte’s prestigious Technology Fast 50 Program for Washington State, a ranking of the 50 fastest growing technology, media, telecommunications, and life sciences companies in the region by Deloitte & Touche USA LLP, one of the nation’s leading professional services organizations. (more…)

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SAS rolls out predictive analytics for business users
SAS Institute on Thursday announced a new toolset aimed at giving business users the ability to work with predictive analytics software, which has historically been the province of specialized statisticians. Predictive analytics refers to the practice of
Report: Customer Service Driving Data Quality Concerns
Experian QAS research points out business leaders' stances. Justin Kern Business executives have surprisingly shifted their focus on data quality because of customer service concerns ? and not just finding efficiencies ? in the last year, according
Major bathrooms customer service survey launched - 02/09/2010
Don?t you just hate it? You?ve a pocket full of money. You want a new bathroom. You go into the showroom and you?re either completely ignored (they are chatting about lasts nights soaps) or, if you are spoken to, they haven?t got a clue. ?I?m
Major bathrooms customer service survey launched - 02/09/2010
Don?t you just hate it? You?ve a pocket full of money. You want a new bathroom. You go into the showroom and you?re either completely ignored (they are chatting about lasts nights soaps) or, if you are spoken to, they haven?t got a clue. ?I?m
On Customer Loyalty: Q&A with Bruce Temkin
Amid the economic turmoil, many people simply want a stable financial services relationship. Creating a strong customer experience can be a powerful competitive advantage in optimizing this valuable relationship, suggests Bruce Temkin, customer
Denmark. Raymarine Danmark offers increased customer support and full product...
On the 1st September 2010 a new wholly owned international sales and service centre for Raymarine in Denmark was announced. Raymarine Danmark benefits from the continued support of many of the well-known and established personnel from Aage Hempel. The
RFP Template Assists in Comparing CRM Solutions
Winning at Contract Negotiation Rob Enderle provides strategies that have proven to result in more favorable deals, less chance of litigation and better overall outcomes. Info-Tech Research Group uploaded a request for proposal (RFP) template to make
The Truth About SAS 70
CFOs who put too much trust in this high-profile report may be putting their companies at risk. SAS 70 certification validates that Sabrix operates as a certified and trusted outsourced tax research provider that meets the rigorous operational controls
On Customer Loyalty: Q&A with Bruce Temkin
Extract not available.
Oracle University and HCG Announce New Education Center in Phoenix, AZ
HCG and Oracle University are pleased to announce the opening of a new education center in Phoenix. The new location will be operated by and will be an official 'Oracle Approved Education Center' in Arizona. Minnesota-based , and is a member of the
Next Resistance Level for salesforce.com (CRM) is $120.35
SmarTrend has detected shares of salesforce.com (NYSE:CRM) have bullishly opened above the pivot of $114.84 today and have reached the first resistance level of $118.37. We are watching for a cross of the next upside pivot targets of $120.35 and $125.86.
SAS Rolls Out Predictive Analytics for Business Users
SAS Institute on Thursday announced a new toolset aimed at giving business users the ability to work with predictive analytics software, which has historically been the province of specialized statisticians. Predictive analytics refers to the practice of
The JetBlue Steven Slater Situation Proves Customer Service Is Dead
In August, Steven Slater?you remember him, don't you??cursed out a customer, grabbed two cold ones, and jumped out a JetBlue emergency slide on his way to national notoriety. He seemed to be channeling his inner Howard Beale for an "I'm mad as
SAS rolls out predictive analytics for business users
IDG News Service - SAS Institute on Thursday announced a new toolset aimed at giving business users the ability to work with predictive analytics software, which has historically been the province of specialized statisticians. Predictive analytics refers

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