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Six ways CRM projects go wrong
CRM projects have earned a notorious reputation for being difficult and expensive. Despite endless statistics and discussion of the topic, many of these projects come in late or over-budget. For this reason, I was delighted when Laurence Buchanan sent me
Customer service: Finally a voice
It had taken more than 40 minutes to get to this stage, and he was the first human being I had managed to contact, unless there was actually a bloke playing ghastly music down the phone each time I was 'transferred'. Every other part of the process had
CRM Holdings Leads Monday's AMBG as Global Insurance Index Rises 0.28%
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Target / Campaign Analyst (SQL/SAS): Merseyside £32,000
Targeting / Campaign Analyst (SAS/SQL) - Liverpool £32,000 Huxley Associates and this national client are currently recruiting for a Senior Analyst, due to an expanding work base. The role of Senior Analyst will be to provide expert support for key
Analyst (SQL/SAS): Liverpool £32,000
Analyst (SAS/SQL) - Liverpool £32,000 Huxley Associates and this national client are currently recruiting for a Senior Analyst, due to an expanding work base. The role of Senior Analyst will be to provide expert support for key business initiatives,
Amdocs Receives Highest Possible Rating for Overall Performance in OSS from L...
ST. LOUIS, March 9 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it received the highest possible rating of 'Very Strong' in Gartner's operational support systems (OSS) vendor
Seven keys to building customer loyalty â€" and company profits
Example 2: Netflix has long had a superbly functioning Web site, and adequate self-help-style online support. So there's probably no reason you truly need to talk with a real human being about your Netflix account. But that hasn't stopped Netflix from
Puppets Re-Enact Zappos Customer Service Call
You know those OnStar commercial that are based on actual customer calls? Boring right?
Grand Dame of Historic New Orleans French Quarter, Hotel Monteleone, embraces...
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EZYield.com Signs Global Corporate Agreement with Mvenpick Hotels & Resorts; ...
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Libra OnDemand CRM Platform Certifies Compliance with Safe Harbor Privacy Fra...
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TreeHouse Interactive Integration with Oracle CRM On Demand
TreeHouse Interactive has announced that itâs demand generation solution, Marketing View, can now be integrated with Oracle CRM On Demand. The integration will help customers pass qualified leads into Oracle CRM On Demand to generate ROI reporting by
Seaspan Accepts Delivery of Two New Vessels Deliveries Mark Continued Succes...
HONG KONG, CHINA -- (Marketwire) -- 03/09/10 -- Seaspan Corporation (NYSE: SSW) announced today the delivery of its 44th and 45th vessels, the Guayaquil Bridge and the COSCO Japan. The Guayaquil Bridge, a 2500 TEU vessel delivered on March 5, 2010, was
The StoneEagle Group Improves Customer Service And Increases Productivity Usi...
(Prudent Press Agency)---Soffront® Software Inc., www.soffront.com, a CRM pioneer since 1992, today announced that The StoneEagle Group is using Soffront CRM to improve customer support, increase productivity, and better manage their workforce.
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